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Rhino Rack Australia Pty Ltd (“we”, “us”, “our”, “Rhino-Rack”) respects and protects the privacy of individuals. We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988. This Privacy Policy outlines our practices with respect to collection, handling, use and sharing of personal information, including sensitive information, and applies to your use of our services, products, website www.rhinorack.com.au , subscriptions, mobile applications, social media, online services, off-line services, in-person interactions and communications with you.
We collect, hold, use and share personal information to facilitate the supply of goods and provision of services which we offer. This enables us to identify and interact with individuals that we are dealing with, distinguish those individuals from others, keep appropriate records, analyse the market and demand for the goods we offer and customise our offering according to your preferences and interests. At all times we try to limit the collection of personal information only to the information we reasonably need for the particular function or activity we are carrying out.
This will ordinarily involve the collection of the following personal information from you:
Sometimes we may need to collect sensitive information about you. If you apply for a job vacancy with us, we will ask for information relating to your health, family, background, education, professional association memberships, employment details and other personal and sensitive information.
We will not use government related identifiers as our identifiers of an individual, except where the APPs permit.
You provide it to us. The main way we collect personal information about you is when you give it to us when you complete the online application form as well as at other stages during the selection process. Any competency testing, medical questionnaires and your references are also collected. We require this information to be able to consider your application within our organisation and we will be unable to contact you to advise of your progress with the selection process without this information.
We also use cookies and similar technologies, such as pixels, ad tags and tracking technologies. A cookie is a small file of letters and numbers that we may store on your browser or your computer, if you accept our use of cookies. Cookies contain information that is transferred to your computer’s hard drive.
Please read our Cookie Policy for a detailed explanation of what types of cookies we use, for what purposes and what your rights and options are.
Our Cookie Policy forms part of our Privacy Policy and applies to any use of and access to our website, emails, social media, advertisements and promotions.
What information do we need from you?
To be considered for employment or to be updated on employment opportunities, you will be asked to provide us with personal information. This information includes but is not limited to:
If you choose not to provide any of the information requested, we will be unable to send you information, fully process your application or properly consider you for employment.
All information submitted to us must be true and correct. You must not post or upload inaccurate, incomplete, false or misleading information.
How your information will be collected?
We collect information from you when you complete the online application form as well as at other stages during the selection process. Any competency testing, medical questionnaires and your references are also collected. We require this information to be able to consider your application within our organisation and we will be unable to contact you to advise of your progress with the selection process without this information.
We may retain personal information we collect and keep in hard copy and/or electronically in our database. Information will be retained, backed up and may be stored via “cloud”–based technology or on a hard drive.
With regard to information kept electronically, we securely store your personal information on our cloud servers and use up-to-date virus software and prevention technology, password security and firewalls for our computer systems and websites. We implement IT and administrative internal protocols and keep our IT service providers accountable.
With regard to information stored in hard copies, we keep your information safe by using physical measures, including barriers, locks, doors and security alarms at the premises where our business is located and putting in place company policies relating to behavior and security.
We regularly assess the risk of misuse, interference, loss of and unauthorised access to personal information we hold. We take measures to address those risks by tracking and keeping records of access, changes to and deletion of personal information, and ensuring that personal information is only accessed when it is needed. We conduct regular internal and external audits to assess whether we have adequately complied with or implemented these measures.
We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, at which point we destroy it by securely erasing all personal information held digitally or in hard copies.
It is the responsibility of all our employees to comply with privacy laws and this Privacy Policy.
This Privacy Policy is made available to all current staff and new staff on induction. Periodic training is also provided.
In addition, where commercially and legally practicable, we require external contractors to comply with privacy laws, the APPs and our Privacy Policy.
We will disclose your personal information to persons and organisations external to Rhino Rack if our dealings with you would reasonably require us to do so and where you would reasonably expect us to do so.
Rhino-Rack uses a number of service providers to whom we disclose personal information. These include providers that host our website servers, manage our IT systems and database and manage our human resources information. We may also disclose your information to IT marketing and advertising agencies in order to tailor the content of our promotions and emails to your needs and interests.
To protect the personal information we disclose we:
We only disclose your sensitive information for the purposes for which you gave it to us or for directly related purposes you would reasonably expect or if you agree, for example, to assess your employment application.
Ordinarily we will not disclose your personal information to overseas recipients unless you are an overseas applicant.
Google Analytics collects web traffic information when you visit our website. Google stores such information across multiple countries.
Rhino Rack may engage external contractors to:
The use of such external contractors means that they may have access to the personal information stored in the database, or seen in our offices. We will, where practicable, require such contractors to agree to comply with the APPs.
It is impracticable for us to allow distributors, resellers, customers and suppliers to remain anonymous. For professional, legal and confidentiality reasons, we need to know the identity of the people we are dealing with at all times.
If you are browsing our website, you may choose not to accept cookies and use settings to remove cookies from your browser. In this case, some features on our website may not function or be available and your use of our website will be limited as a result.
We will take reasonable steps to ensure that the personal information we collect is accurate, up-to-date and complete. Our staff is responsible to record personal information accurately. Where necessary, we confirm the accuracy of information we collect from a third party or a public source, update or add new personal information to existing records, audit our contact lists for accuracy.
We review the accuracy of personal information before we use or disclose it.
We will periodically give individuals the opportunity to check certain details (particularly contact details) within the information we hold.
We encourage individuals to let us know if they become aware that the personal information we hold is inaccurate and we will respond promptly to any request for correction of data and will act quickly to correct any data that is found to be inaccurate.
Under the APPs, an individual whose personal information we hold has the right to ask for access to that information or ask that we correct that personal information. You can ask for access or correction by contacting us and we will respond within 30 days.
If you make a request, we must give you access to your personal information, and take reasonable steps to correct it if we consider it is incorrect, unless there is a law that allows or requires us not to. Please note that the access right is qualified. In some circumstances it may be lawful for us to refuse to give access to some or all the information we hold.
We may ask you provide addition information in order to verify your identity before we give you access to your information or correct it.
If we decide to refuse to give you access to, or correct, your personal information, we will notify you in writing and provide the reasons for our decision. If we refuse to correct your personal information, you can request that we attach a statement which sets out what information you believe to be incorrect and why.
If we have disclosed the incorrect information to third parties, you can ask us to notify them about the correction. We must do so unless there is a valid reason not to.
If you wish to complain to us about our privacy practices or handling of your personal information, you will need to submit your complaint to us in writing and provide details.
To make a complaint, we ask that the individual contact us:
Once we receive a complaint from you, we will determine what (if any) action we should take to resolve the complaint.
We will acknowledge receipt of your complaint and will respond to it within 30 days. We may need to seek further information from you if we are to respond in a meaningful way.
We encourage you to contact us with any concern regarding our use and handling of our personal information and we will use our best efforts to resolve such complaint to your satisfaction. If you are not satisfied with our response you may refer your complaint to the Privacy Commissioner or to the Commonwealth Ombudsman. Please refer to the Office of Australian Information Commissioner for further details. https://www.oaic.gov.au/privacy/
For enquiries about our approach to privacy, requests for access to personal information we hold, and complaints, please contact our Privacy Officer by:
